Welcome to our knowledge base. To find what you're after, use the search box below or choose a category to view listed questions.
Search the Knowledgebase
Browse by Category
View Questions by Category:
Common Problems
There were 3 questions found in this category:
All my video files play but look distorted, what could cause this? When all video files and DVD's appear distorted in more than one player on a computer the problem is usually hardware or driver related.
Most people assume it's a codec problem, but different codecs are used for different formats, so the problem goes a little beyond that.
The f...
How to play unusual files in Windows Media Player After installing codecs A common issue that people have with unusual files is making them play in the player they are using. The following guide will enable playback of files such as .mkv .mp4 .ogm along with any others.
1. Right click on the file you want to play
2. Select "Open With"
3. Sel...
My video playback lags behind audio, what could this be? When video lags behind audio this can be for a number of reasons:
A less common reason in the computer world today is that the computer hardware is not quite up to the task.
In some cases users have forgotten to install or update DirectX, which is required for video overlay on many graph...